For any specific problem or technical information, EMD Technologies’ customer service department can be contacted from 8:30 am to 5:00 pm, Eastern Time :
Please, have the following information ready before calling for support:
Detailed description of the problem, specific message at the console, operative mode, technique parameters.
Conditions in which this problem could be reproduced.
Generator hardware and software configuration (Continuous or Pulsed Fluoro, Power output, optional boards installed..).
Part number and revision number of the installed software or firmware set. This can be obtained in the following manner:
- Using the Epsilon PC Tools =>
- Using the Epsilon Operator Console, press Fault Reset key 3 seconds, select "System"/"Monitor"/“Soft Rev” and use the Arrow-up and Arrow-down keys to obtain the different firmware numbers & revisions.